Privacy Policy

This Privacy Policy explains how Betrepublic, operated by Zentoria Limited, collects, uses, stores, and protects personal information belonging to players who register and use the platform. It applies to all visitors and registered account holders accessing services through the Betrepublic website or associated applications. The policy is intended to give Canadian players a clear understanding of what data is gathered, why it is gathered, how long it is kept, and what rights a player has over their own information. Because Betrepublic combines a casino and a sportsbook within a single account, references to services below cover both product areas unless otherwise noted.

Players must be at least 18 years of age, or the minimum legal age required under their province of residence, to create an account and to have personal data processed for the purposes described in this document. Age verification is part of the identity checks described later in this policy, and accounts belonging to underage individuals will be closed and any associated funds handled in accordance with applicable regulations.

Scope of This Policy

This policy covers personal data processed when a player visits the website, registers an account, deposits or withdraws funds, plays casino games or places sports wagers, contacts customer support, or otherwise interacts with Betrepublic services. It does not extend to third-party websites that may be linked from the platform, such as payment provider portals or software provider sites, which maintain their own privacy practices. Players are encouraged to review the privacy terms of any third-party service before submitting personal information to it. This policy should be read alongside the general terms and conditions governing use of the platform, which address account rules, bonus conditions, and other operational matters separately from data handling.

Categories of Data Collected

Betrepublic collects several categories of personal information, gathered either directly from the player or automatically through use of the platform. The table below summarizes the main categories and their general purpose.

Identity and financial data are collected primarily during registration and prior to a first withdrawal, when Know Your Customer verification is required. This typically involves a government-issued photo identification document, proof of residential address, and proof of the payment method used. Verification documents are generally reviewed within one to two business days of submission, and players may be asked to complete verification within a set period following a request from the compliance team.

How Personal Data Is Used

Personal data is used to operate the platform safely and lawfully. This includes verifying player identity and age, processing deposits and withdrawals, administering account features such as deposit limits or self-exclusion, detecting and preventing fraud or money laundering, and complying with obligations under the operator’s licence. Data is also used to communicate with players about account status, transaction confirmations, and changes to platform terms, as well as to respond to support inquiries submitted through live chat or email. Activity data may be reviewed to identify patterns associated with problem gambling, supporting the responsible gaming tools described in a dedicated section of the site.

Where bonus features form part of a player’s account activity, certain data points, such as deposit amounts, wagering progress, and game selection, may be processed to confirm eligibility and track compliance with the applicable rules. For example, wagering requirements attached to a welcome package are monitored against deposit and bonus amounts to determine when funds become withdrawable, and this monitoring necessarily involves processing of transactional and gameplay data. Such processing is limited to what is needed to administer the bonus rules and is not used for unrelated marketing purposes without separate consent.

Cookies and Similar Technologies

Betrepublic uses cookies and similar tracking technologies to support core website functionality, remember player preferences, and analyze how the platform is used. Cookies are small text files stored on a device when a player visits the site, and they may be classified broadly as essential, functional, analytical, or advertising-related. Essential cookies are required for the website to operate correctly, including maintaining a logged-in session and supporting secure transactions. Functional cookies remember settings such as language or display preferences. Analytical cookies help identify how players navigate the platform so that performance and usability can be improved. Advertising cookies, where used, may support the measurement of marketing activity, subject to applicable consent requirements.

Most browsers allow players to manage or disable cookies through their settings, though disabling essential cookies may affect the ability to log in or use certain account features. Players who wish to limit cookie-based tracking can typically do so through browser preferences or by using available opt-out tools provided by analytics or advertising partners. Continued use of the site after cookie settings have been configured is generally treated as acceptance of the resulting data collection, consistent with the preferences selected.

Sharing of Personal Data

Personal data may be shared with select categories of third parties where necessary to operate the platform. This includes payment service providers who process deposits and withdrawals, identity verification providers who assist with KYC checks, regulatory or licensing authorities where required by law, and technology vendors who support hosting, security, or customer support functions. Game and sportsbook content providers may also receive limited technical data necessary to deliver games or betting markets, such as session identifiers, without receiving unnecessary personal details. Any third party receiving personal data is expected to handle it under confidentiality and data protection obligations consistent with this policy.

Betrepublic does not sell personal data to unrelated third parties for their own independent marketing purposes. Data may be disclosed where required by law, such as in response to a valid regulatory request, court order, or investigation into suspected fraud, money laundering, or breach of the platform’s terms. In the event of a corporate transaction, such as a transfer of business assets, personal data may be transferred to a successor entity, subject to equivalent protections being maintained.

Data Retention

Personal data is retained for as long as necessary to fulfill the purposes described in this policy, including ongoing legal, regulatory, and accounting requirements. Identity verification documents and transaction records are typically retained for a period after an account is closed, in line with anti-money laundering obligations that apply to licensed gambling operators. Communication records with customer support may be retained to assist with resolving future inquiries or complaints. When data is no longer required, it is deleted or anonymized in a manner consistent with applicable retention obligations and internal data governance practices.

Data Security

Betrepublic applies technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. This includes the use of SSL encryption for data transmitted between a player’s device and the platform, restricted internal access to personal data based on operational need, and monitoring designed to detect suspicious account activity. Payment information is processed through channels intended to limit direct exposure of sensitive card or account details. While reasonable steps are taken to safeguard personal data, no system can guarantee complete security, and players are encouraged to use strong, unique passwords and to avoid sharing account credentials with others.

Player Rights

Depending on applicable provincial and federal privacy law, players may have rights regarding their personal data, which can include the right to request access to the data held about them, to request correction of inaccurate information, to request deletion of data where retention is no longer required for a legitimate purpose, and to object to certain types of processing, such as marketing communications. Players wishing to exercise any of these rights can do so by contacting customer support through the channels described below, and requests are generally reviewed and responded to within a reasonable period, consistent with any regulatory verification steps needed to confirm the requester’s identity before disclosing or amending account data.

Where a player wishes to limit non-essential communications, such as promotional emails, an opt-out option is typically available directly within account settings or through a link included in such communications. Opting out of promotional content does not affect essential account or transactional communications, such as confirmations of deposits, withdrawals, or verification requests, which remain necessary for the operation of the account.

Responsible Gaming and Data

Data protection and responsible gaming are connected in several respects. Betrepublic processes account activity data, including deposit frequency, session length, and betting patterns, to support tools such as deposit limits, session time limits, and self-exclusion, which are available within account settings. This processing helps identify accounts that may benefit from additional player protection measures and supports the broader goal of maintaining a safe gambling environment for all users, in line with the minimum legal gambling age applicable in the player’s province of residence. Players are reminded that gambling should be treated as entertainment, not as a source of income, and that setting personal limits is a useful part of maintaining control over play.

Account data related to responsible gaming settings, including any self-exclusion request, is retained for a period sufficient to ensure the exclusion remains effective and cannot be circumvented through account reactivation. Players seeking further information about available tools can review the dedicated responsible gaming resources provided within the platform, including responsible gaming tools, which describe deposit limits, time limits, self-assessment options, and self-exclusion procedures in more detail.

International Data Transfers

Because Betrepublic relies on service providers and infrastructure that may be located outside of Canada, personal data may in some cases be transferred to, or processed in, jurisdictions with different data protection standards than those applicable domestically. Where such transfers occur, reasonable steps are taken to ensure that appropriate safeguards are in place, consistent with the operator’s obligations under its licence from the Tobique Gaming Commission and applicable data protection principles. Players who have concerns about international data transfers are welcome to contact customer support for further clarification specific to their account.

Children’s Privacy

Betrepublic does not knowingly collect personal data from individuals under the minimum legal gambling age, which is 18 or higher depending on the player’s province of residence in Canada. Registration is restricted to individuals who meet applicable eligibility requirements, and identity verification steps are designed in part to detect and prevent underage access. Any account found to belong to a minor will be closed, associated personal data will be handled in accordance with legal obligations, and any deposited funds will be addressed following applicable regulatory guidance.

Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in data protection law, regulatory requirements, or the operator’s data handling practices. Where changes are made, an updated version of the policy will be published on the website, and continued use of the platform following such changes generally constitutes acceptance of the revised terms. Players are encouraged to review this policy periodically to remain informed about how their personal data is handled.

Contacting Betrepublic About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can contact customer support through the live chat facility available on the platform or by email, both of which are typically staffed on a continuous basis. When contacting support about a privacy-related matter, players may be asked to verify their identity before any account-specific data is disclosed or amended, consistent with the security obligations described earlier in this policy. General inquiries about the platform, including account features described on pages such as the welcome bonus terms or payment methods, can also be directed through the same support channels, and players seeking a broader overview of the operator can visit the Betrepublic homepage or the about us section for further background.